Welcome To Packable Cup Co.
We are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase of the collapsible cup, we will accept returns and process refunds under the following terms and conditions. Please read our return and refund policy carefully.
Return Request
1.1 Return Period
You can request a return within 30 days of receiving the product. The returned product must be unused and include its original packaging and all accessories.
1.2 Application Method
To return an item, please contact our customer service team through the following methods:
Email: salvage@collapsio.com
Provide your order number, purchase date, and reason for return in the email. Our customer service team will guide you through the return process.
Return Conditions
2.1 Product Condition
We only accept products that are unused, undamaged, and in their original packaging. Please pack returned items properly to avoid damage during transportation.
2.2 Non-Returnable Items
The following items are non-returnable once opened or used:
Items with obvious signs of use
Items past the return period
Refund Processing
3.1 Refund Method
Once we receive the returned item and confirm its condition meets the return conditions, we will process the refund. The refund will be processed through your original payment method.
3.2 Refund Time
Refund processing typically takes 10 business days, depending on your bank or payment processing institution. You will receive a confirmation email upon completion of the refund process.
Shipping and Handling Fees
4.1 Shipping Fees
For returns due to product quality issues or incorrect shipments, we will cover the shipping costs. In this case, please contact us for a prepaid shipping label.
4.2 Other Circumstances
For returns due to personal reasons (e.g., dislike, incorrect size, etc.), you will be responsible for the return shipping costs.
Order Cancellation
5.1 Order Cancellation
You can request cancellation before your order is processed. If your order has been processed, returns will be processed according to our return policy.
Contact Us
If you have any questions about our return and refund policy, please feel free to contact us:
Email: salvage@collapsio.com
Our customer service team is happy to assist you.
Thank you for choosing our products! We look forward to providing you with excellent service and a great product experience!