Welcome To Packable Cup Co.
To help you better understand our products and services, we have compiled some frequently asked questions and their answers. If you have any further questions, please feel free to contact us.
How do I place an order?
You can browse our website, select your favorite collapsible cup, and click “Add to Cart.” After completion, please go to your shopping cart, confirm the product information, and click “Checkout.” Then, follow the prompts to fill in the relevant information and complete the payment.
How long does order processing take?
Your order will be processed within 1 business day after receiving payment. Once processed, we will send a confirmation email containing shipping information and a tracking link.
How do I check my order status?
You can check your order status using the “Order Inquiry” function on our website using your order number and email address. After shipment, you can also find a tracking link in the confirmation email to view the delivery information in real time.
Can I change or cancel my order?
Before your order is processed, you can request to change or cancel your order by contacting our customer service team. If the order has already been processed, you will need to return it according to our return policy.
How much is the shipping cost?
Shipping costs depend on the weight, size, and destination of your order. The exact shipping cost will be automatically calculated and displayed in your total order amount at checkout.
Do you offer international shipping?
Yes, we offer international shipping. Specific shipping costs and estimated delivery times will be displayed at checkout and may vary depending on the destination.
How do I request a return?
If you are not satisfied with your purchase of the collapsible cup, you can contact us by email within 30 days of receiving the product to obtain a return authorization. Please ensure the product is unused and includes all original packaging and accessories.
Can I get a refund?
Yes, we will process your refund after receiving the returned product and confirming that it meets the return conditions. The refund will be processed through the original payment method and will be completed within 10 business days.
Are your collapsible cups safe?
Our collapsible cups are made with food-grade materials and strictly adhere to safety standards. Please carefully read the product instructions before use to ensure correct usage.
How do I contact customer service?
If you have any questions or need further assistance, please contact us via:
Email: salvage@collapsio.com
Our customer service team will reply to you as soon as possible and provide you with the support you need.
Thank you for your attention and support. We look forward to providing you with excellent products and services!